Privacy Policy

Last Updated: 5 September 2026

The Digital Marketing Nerds respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, contact us, request a quotation, enquire about our services or otherwise interact with us.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About The Digital Marketing Nerds

For the purposes of this Privacy Policy, “The Digital Marketing Nerds”, “we”, “us” and “our” refer to:

The Digital Marketing Nerds
9C Jacobus Street
Glen Marais
Kempton Park
Gauteng
1619
South Africa

Website: thedigitalmarketingnerds.co.za
Email: info@thedigitalmarketingnerds.co.za
Telephone: 064 546 8186

The Digital Marketing Nerds provides digital marketing, website design, web hosting, branding, advertising and computer-related services to individuals and businesses.

2. Protection of Personal Information

We recognise the importance of protecting personal information and process personal information responsibly and in accordance with POPIA.

“Personal Information” has the meaning given to it under POPIA and generally includes information relating to an identifiable natural person and, where applicable, an identifiable existing juristic person.

Depending on your interaction with us, personal information may include your name, surname, telephone number, email address, business information, online identifiers and other information that can reasonably identify you.

We aim to process personal information in a manner that is lawful, reasonable, relevant and appropriate for the purpose for which it was collected.

3. Personal Information We May Collect

When you use our website or communicate with us, we may collect personal information that you voluntarily provide.

This may include:

• First name and surname
• Email address
• Telephone or mobile number
• Company or business name
• Website address
• Information submitted through our contact forms
• Information submitted through our Request a Quote form
• Details about the services you are interested in
• Information provided through email, telephone or other communications
• Information necessary for us to provide services to you
• Billing and business information where applicable

You are not required to provide personal information simply to browse our website. However, certain information may be required if you wish to contact us, request a quotation or use particular services.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Time spent on pages
• Referring website or source
• General website interaction information
• Other diagnostic and technical information

We may use this information for website security, analytics, performance monitoring and improving our website and services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and support our marketing activities.

A cookie is a small data file that a website stores on your device.

We may use the following types of cookies:

Essential Cookies

These cookies are necessary for the proper operation and security of our website.

They may be used to enable basic website functionality, remember privacy preferences and protect the website against malicious activity.

Analytics Cookies

Where applicable, analytics cookies help us understand how visitors interact with our website, including which pages are visited and how visitors find our website.

This information helps us improve website performance, content and user experience.

Marketing and Advertising Cookies

Where applicable and permitted by law, marketing technologies may be used to measure advertising performance, understand website conversions and provide more relevant advertising.

Where consent is required, non-essential cookies will only be activated after you have provided the necessary consent.

You may also manage or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

6. Google and Third-Party Services

As a digital marketing business, we may use reputable third-party platforms and services to operate, analyse, secure and market our website.

Depending on the services implemented on our website, these may include services such as:

• Google Analytics
• Google Ads
• Google Search Console
• Google Business Profile
• Google Maps
• Meta/Facebook technologies
• Instagram technologies
• Website hosting providers
• Email service providers
• Website security services
• Other analytics and marketing platforms

These third parties may process certain information according to their own privacy policies and applicable data protection laws.

We endeavour to use reputable service providers and take reasonable steps to ensure that personal information shared with service providers is appropriately protected.

7. How We Use Your Personal Information

We may use personal information for purposes including:

• Responding to enquiries
• Preparing and providing quotations
• Communicating with existing and prospective clients
• Providing our services
• Managing our relationship with clients
• Providing customer support
• Processing service requests
• Maintaining and improving our website
• Understanding how visitors use our website
• Improving our products and services
• Measuring marketing and advertising performance
• Sending marketing communications where permitted by law
• Maintaining appropriate business and financial records
• Preventing fraud, abuse and security threats
• Complying with legal and regulatory obligations
• Establishing, exercising or defending legal rights

We will not process personal information in a manner that is incompatible with the purpose for which it was collected unless permitted or required by law.

8. Direct Marketing

We may communicate with existing or prospective clients regarding our services where permitted under applicable South African law.

Where POPIA requires your consent before we send electronic direct marketing communications, we will obtain the necessary consent.

You may withdraw your consent or opt out of marketing communications at any time.

Where an unsubscribe option is provided in an electronic marketing communication, you can use that option to stop receiving future marketing communications.

You may also contact us directly at:

info@thedigitalmarketingnerds.co.za

Opting out of marketing communications will not prevent us from sending necessary communications relating to services you have requested or an existing business relationship where those communications are required.

9. Sharing of Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary for our business operations or to provide our services.

These may include:

• Website hosting providers
• IT and technical service providers
• Email service providers
• Analytics providers
• Marketing and advertising platforms
• Professional advisers
• Contractors and service providers
• Payment or financial service providers, where applicable
• Government authorities or regulators where required by law

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security measures are in place.

We may also disclose personal information where required by South African law, a court order, regulatory requirement or other lawful process.

10. Security of Your Personal Information

We take reasonable and appropriate technical and organisational measures to protect personal information against:

• Loss
• Damage
• Unauthorised access
• Unauthorised processing
• Unlawful disclosure
• Destruction
• Alteration
• Misuse

These measures may include appropriate website security, access controls, secure hosting, passwords, software updates, backups and other reasonable security safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Should we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident and comply with applicable notification requirements under POPIA.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected or as required or permitted by applicable law.

Retention periods may depend on:

• The nature of the information
• The purpose for which it was collected
• Our contractual obligations
• Applicable legal and regulatory requirements
• Accounting and tax requirements
• The need to resolve disputes
• The establishment, exercise or defence of legal claims

When personal information is no longer required, we will take reasonable steps to delete, destroy, de-identify or securely dispose of it, subject to applicable legal requirements.

Anonymous or de-identified information that can no longer reasonably identify an individual may be retained for statistical, analytical or business purposes.

12. Cross-Border Transfer of Personal Information

Some of the technology and service providers we use may store or process information outside South Africa.

Where personal information is transferred outside the Republic of South Africa, we will take reasonable steps to ensure that the transfer complies with applicable requirements under POPIA, including section 72 of POPIA, where applicable.

This may include ensuring that the recipient is subject to an appropriate law, binding agreement, corporate rules or other safeguards that provide an adequate level of protection for personal information.

13. Your Rights Under POPIA

Subject to applicable law and certain limitations, you have rights relating to your personal information.

These may include the right to:

• Ask whether we hold personal information about you
• Request access to personal information we hold about you
• Request correction or updating of inaccurate personal information
• Request deletion or destruction of personal information where permitted by law
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Object to certain forms of direct marketing
• Lodge a complaint regarding the processing of your personal information

We may need to verify your identity before processing certain privacy-related requests.

Certain information may also need to be retained where required by law or where another lawful basis permits us to retain it.

14. Correction or Deletion of Personal Information

If you believe that personal information we hold about you is inaccurate, outdated, incomplete, irrelevant or excessive, you may contact us and request that it be corrected or updated.

You may also request deletion or destruction of personal information where permitted under POPIA.

Requests can be submitted to:

info@thedigitalmarketingnerds.co.za

We will consider and respond to requests in accordance with applicable South African law.

15. Children and Minors

Our website and services are primarily intended for adults and businesses.

We do not knowingly collect personal information from children without the appropriate consent or another lawful basis where such consent or authorisation is required under South African law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and take appropriate action.

16. Links to Other Websites

Our website may contain links to third-party websites, social media platforms or other online services that are not operated or controlled by The Digital Marketing Nerds.

When you follow a third-party link, the privacy practices of that third party will apply.

We encourage you to review the privacy policy of any external website you visit.

The Digital Marketing Nerds is not responsible for the privacy practices, security or content of third-party websites that we do not control.

17. Social Media

The Digital Marketing Nerds may maintain profiles on social media platforms such as Facebook, Instagram and other social networks.

When you interact with us through a social media platform, that platform may collect and process your personal information according to its own privacy policy.

Information that you choose to make public on social media may also be visible to other users.

We recommend reviewing the privacy settings and privacy policies of the social media platforms you use.

18. Legal Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with South African law
• Comply with a lawful court order or regulatory request
• Protect our legal rights or property
• Investigate suspected fraud or unlawful activity
• Protect the security of our website, systems or users
• Establish, exercise or defend legal claims
• Protect the safety of our clients, staff or members of the public

Any disclosure will be made only where we have a lawful basis to do so.

19. Information Regulator South Africa

If you believe that your personal information has been processed in a manner that does not comply with POPIA, you may contact us so that we can investigate and attempt to resolve your concern.

You also have the right, where applicable, to lodge a complaint with the Information Regulator (South Africa).

For current contact details and information about lodging a complaint, please refer to the official website of the Information Regulator.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, the updated Privacy Policy will be published on this page and the Last Updated date at the top of the policy will be amended.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights under POPIA or have concerns regarding how we process your personal information, please contact us:

The Digital Marketing Nerds

Address:
9C Jacobus Street
Glen Marais
Kempton Park
Gauteng
1619
South Africa

Email: info@thedigitalmarketingnerds.co.za

Telephone: 064 546 8186

Website: thedigitalmarketingnerds.co.za

We will endeavour to respond to privacy-related enquiries within a reasonable period and in accordance with applicable South African law.